Auto Service FAQs
Benson Kia Service FAQs
For all those we serve and help with automotive repairs and maintenance across Spartanburg as well as Greenville and beyond we want to ensure you are able to easily get your questions answered and know more about basic vehicle care. That's why we have our FAQs to help answer common questions for your benefit so you can stay on track with your vehicle service!
What are the benefits of frequent service?
When you have your vehicle serviced regularly, you'll give yourself a better chance at your car lasting longer, and giving you safe travels throughout areas like Greer, Simpsonville, and Forest City.
Who do I know when it's time to service my vehicle?
You should always follow the recommended maintenance schedule from the manufacturer, or consult with our team who can ensure that you're getting the right basic services and more like oil changes, brake services, fluid, battery, and hose checks and more.
How often should I get an oil change?
We recommend getting an oil change every 3,000 to 6,000 miles depending on your driving habits and the type of oil you choose so you can ensure it's clean and everything is running properly.
How often should I check my fluid levels?
It's important to do so often, especially if you drive a lot. Certainly ask us to check when we service your vehicle as we can top you off, but generally speaking try and check often to ensure there's no fluid depletion.
How often should I change my air filter?
It's a good idea to change the air filter about once a year or when you notice signs of damage, dust or dirt that affect air flow in your vehicle.
How often should I get my brakes checked?
You should do annual or semiannual brake services to ensure the pads, pedals and rotors are in good shape, and replace your brake pads when you notice they've worn down, or about every 40,000 miles.
When should I replace my car battery?
If you notice your battery is taking longer to start up your vehicle, or is not starting, that's obviously a good reminder, but generally every three years or so is when a battery will stop taking a full charge so you should be mindful of that as you drive and when you decide to replace it.
When should I get a tire rotation?
A tire rotation helps balance the tread wear on your tires to ensure they last longer and provide good traction, so about every 5,000 miles is a good idea to rotate them so they go the distance for you.
How much air pressure should go in my tires?
You'll see on the sidewall of your vehicle how much should be added for ideal driving, so be sure to follow that number.
When should my tires be replaced?
You should replace your tires when you notice the tread is not deep, and it is creating a smoother surface, which means less traction and control.
Why should I choose a Kia dealership for service instead of a local repair shop?
Choosing a Kia dealership ensures that your vehicle is handled by factory trained technicians who specialize exclusively in the Kia lineup. Unlike independent shops that use generic parts, we utilize genuine Kia parts designed specifically for your model to maintain its original performance and safety standards. Furthermore, we have access to the latest proprietary diagnostic tools and software updates that generic scanners cannot provide, which allows us to identify and resolve issues more accurately.
What is the difference between warranty pay and customer pay at the service center?
Warranty pay refers to repairs where the cost of parts and labor is covered by Kia or a third party provider rather than the vehicle owner. This typically applies to defects in materials or workmanship under your original factory warranty. Customer pay refers to services that the vehicle owner is responsible for funding out of pocket. This generally includes routine maintenance items like oil changes, tire rotations, and brake pads, or repairs needed due to normal wear and tear and external damage.
What are the primary benefits of maintaining my Kia factory warranty?
The most significant benefit of having a valid Kia warranty is the protection it provides against unexpected and expensive mechanical failures. Kia offers one of the best warranties in the industry, often referred to as the ten year or one hundred thousand mile warranty program. Keeping this warranty active ensures that major components like your engine and transmission are protected. Additionally, a well documented service history at a Kia dealership can increase the resale value of your vehicle because it proves to future buyers that the car was maintained to factory specifications.
How do extended warranties or vehicle service contracts help me in the service lane?
Extended warranties and vehicle service contracts provide a safety net for your wallet once the original factory coverage expires. When you bring your vehicle into the service lane with these coverages, they can significantly reduce or even eliminate the cost of major repairs. Many extended plans also include added perks like roadside assistance, rental car reimbursement, and towing benefits. This ensures that a mechanical breakdown does not disrupt your daily life or your budget, allowing you to keep your Kia on the road for many years without the stress of high repair bills.
Does my Kia warranty cover routine maintenance like oil changes and tires?
Standard factory warranties are designed to cover unexpected mechanical failures and manufacturing defects rather than routine upkeep. Maintenance items such as oil changes, air filters, and tire replacements fall under customer pay because they are part of regular vehicle operation. However, many of our customers choose to purchase prepaid maintenance plans or specific wear and tear coverages. These additional plans can cover the costs of your regular visits to our service center and help you lock in current prices for future maintenance needs.
Learn More About Auto Service at Benson Kia Today
We'd be happy to answer all your questions and discuss your auto service needs at our dealership. To get started and arrange an appointment, contact us today!